Terms and Conditions

Last updated: February 12, 2025

These Terms and Conditions govern the use of the Asivaye taxi service ("Service," "we," "our," or "us"). By accessing or using our service, you agree to comply with and be legally bound by these Terms, Conditions and Privacy Policy.

1. General Terms of Use

• You agree to use our service only for lawful purposes and in a manner consistent with all applicable laws and regulations.
• You must not use our service for any unlawful or fraudulent activity, including but not limited to, the illegal sharing or use of personal information.
• We reserve the right to modify or discontinue the service at any time, without notice.

2. User Responsibilities

• Location Sharing: As a user, you are responsible for enabling location sharing in your browser or app for the purpose of finding nearby taxi routes, tracking your journey, and getting directions to your destination.
• Accuracy of Information: You are responsible for ensuring that the information you provide is accurate and up-to-date. If the information provided is found to be false or misleading, we may suspend or terminate your access to our services.
• User Account: If applicable, you agree to maintain the confidentiality of your user account information and password. You are responsible for all activity under your account.

3. Privacy and Data Protection

We are committed to protecting your privacy and personal data in compliance with the Protection of Personal Information Act (POPIA). We only collect location data and browser information for the purpose of providing and optimizing our services. For more details, please refer to our Privacy Policy.

4. Limitation of Liability

• Asivaye shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our service, including but not limited to lost profits, business interruptions, or other losses incurred by you or any third party.
• We are not responsible for the actions of third-party service providers, including any issues arising from the third-party performance tools we use to monitor and improve service quality.

5. Service Availability

• We make no guarantees regarding the availability, quality, or reliability of our service. While we strive to provide a high-quality service, there may be instances of service downtime or disruptions, and we are not liable for any inconvenience this may cause.
• We reserve the right to suspend, modify, or terminate access to our service at our discretion, without prior notice.

6. Intellectual Property

• All intellectual property rights related to the Asivaye service, including logos, trademarks, and content, are owned by us or our licensors. You are granted a limited, non-transferable license to use our service for personal, non-commercial purposes.
• You must not copy, modify, distribute, or reproduce any content or intellectual property from Asivaye without prior written permission.

7. Third-Party Services

Our service may include links or integrations with third-party services. We do not control or endorse these third-party services and are not responsible for their terms, policies, or content. You access third-party services at your own risk.

8. Amendments to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the "Last updated" date at the top of the page will be revised accordingly.

It is your responsibility to review these Terms periodically. Continued use of our service after any changes to these Terms will constitute your acceptance of the updated Terms.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the South African courts.

10. Acknowledgement

By accessing or using the Asivaye service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Asivaye Customer Support
Email: support@asivaye.co.za